Cancellation & refunds
What you get back when plans change, and how far ahead you need to tell us.
Court bookings
| When you cancel | What you get back |
|---|---|
| 24 hours or more before start | A full refund, back to however you paid. If you used wallet credit at checkout, that part returns to your wallet and the rest goes back to your card. |
| Between 24 and 2 hours before start | Half of what you paid, as wallet credit. Nothing goes back to your card. |
| Under 2 hours before start, or after it began | No automatic refund. Talk to the Pickleland front desk — staff can make an exception when something genuinely went wrong. |
Your booking page shows which of these applies before you confirm, so you never have to work it out from this table. Cancel from your bookings.
Programs, clinics & leagues
Programs set their own cancellation window, because a six-week clinic and a drop-in round robin aren't the same commitment. Each program page states its policy next to the schedule — look for the line beginning “Free cancellation up to…” before you register.
Some programs are non-refundable once you register. Where that's the case the program page says so plainly, in the same spot.
Memberships
You can cancel a membership yourself at any time from your membership settings. Cancelling stops the next renewal — it doesn't refund the period you're currently in, and you keep your benefits until that period ends.
When we cancel
If Pickleland cancels — weather, a court issue, a coach out sick — you get a full refund regardless of timing, and we'll email you as soon as the call is made. You never lose money on a session we didn't run.