Help & FAQ

Short answers to the questions we get most. Can't find it? Email the front desk or drop by.

Booking courts

How do I book a court?

From the Book page pick a date, duration, and time, then checkout. You'll get a confirmation email and a reminder 1 hour before your slot.

What is the cancellation policy?

Free cancel up to 24 hours before. Between 24h and 2h out, cancellations get a 50% credit refunded to your wallet. Under 2 hours we can't refund — but reach out to staff and they'll do what they can. Full policy →

Can I reschedule a booking?

Yes — reschedules are handled on the booking detail page. Same rules as cancellation apply.

What if no courts are open?

Try another day or time on the booking grid — it reflects cancellations as soon as they happen, so a slot that frees up shows there right away. Drop-in program sessions are another way onto a court when the grid is full. Still stuck? The front desk can usually find you something.

Memberships & payments

How does membership billing work?

Memberships renew automatically on the same day each month. You'll get a reminder email 3 days before we charge the card on file. Cancel anytime from your member profile.

What payment methods are accepted?

We accept all major credit + debit cards via Stripe. Wallet credit (from refunds or referral rewards) applies automatically at checkout.

Programs & coaching

Can I join a class partway through the series?

Most programs support drop-in registration per session. Programs that are designed as a series (e.g. 4-week progressions) will say so on the listing.

What happens if I'm on the waitlist?

You'll get a notification the moment a spot opens, and you'll have a short window (usually 2 hours) to confirm before the seat rolls to the next person.

Can I book a private lesson?

Open a coach's profile from the coach list and use the "Request a lesson" button. They'll reach out to schedule.

DUPR & ratings

How does DUPR work here?

We submit match scores to DUPR automatically. Your rating updates typically within a day. You can see your submission history on the "My matches" page.

Does my rating affect what I can register for?

Most programs have a rating range (e.g. 3.0–3.5). You can always register for anything inside your range, and within ±0.25 outside — ask staff if you'd like to play up.

Account & privacy

How do I update my emergency contact?

Visit your profile and scroll to Emergency contact. Only visible to front-desk staff if needed.

Can I stop marketing emails?

Yes — toggle Email / SMS / Push on your profile. Transactional messages (booking confirmations, refunds) always send.

How do I delete my account?

In the iOS or Android app: Profile → Delete account. It's immediate and irreversible — no one needs to do it for you. On the web, request deletion and we'll process it within 24h. Either way your name, email, phone, photo, and preferences are erased. Receipts, payment records, and signed waivers are kept for as long as the law requires, along with your name and email, so Pickleland can answer billing and tax questions about them.